Fulfilment

Impress Publishing are a Bespoke Christmas Card publisher who also provide mail order fulfilment to around 30 different charities. We can help with the supply of individual card designs at highly competitive prices and also with complete Christmas mail order campaigns. We have a dedicated studio team who create and manipulate artwork on demand, coupled with close links to many top design agencies. This enables us to provide you with an almost infinite selection of images to choose from.

To support and enhance our card publishing business we also provide a comprehensive first class mail order fulfilment service to those customers for whom we also produce cards. Impress also carries a range of community gift lines each year that are supplied risk free to the charities who use our fulfilment service.

We produce all our cards in the UK using top quality materials to give you first class products at the best possible prices. Our board is imported from Fedregoni in Italy and is FSC® certificated as are our envelopes. Both conform to EUTR 995/2010. Our printers also have FSC chain of custody certification.

Impress Publishing has attained FSC Chain of Custody Certification and can print all FSC Trademarks on the products we produce.

Call Centre

The telephones at Impress Publishing are manned from 8.30am to 5pm, Monday to Friday.

Fulfilment Reports

Impress Publishing supply a set of weekly/cumulative reports that allow you to have complete clarity and peace of mind regarding the operational status of your campaign. These are sent to you by email in an excel spreadsheet.

Customer Data Report
We can provide you with detailed customer information which you should then be able to directly import into your existing donor management system.

Stock Report
The standard stock tracking report gives detailed information on each product. This includes stock levels and stock demand by channels of distribution.

Order Tracking Report
The order tracking report gives a breakdown of the number of orders received each day, the value of goods ordered, the number of orders left to be despatched, the daily packing charge and the daily donation income received.

Donations Report
This will enable you to track all donations made to your charity and is supplied in a format that can be mail merged for sending thank you letters to your supporters and providing you with a Gift Aid audit record.

Accounting

Banking for Impress Publishing customers is tailored to your specific requirements within a few guidelines. Daily banking is carried out for orders placed the previous day into your nominated account.

Daily Banking Report
A fully itemised banking report is available using a database package to reconcile copy statements and the banking reports. Banking summaries can be provided as an audit tool to aid your finance department in its reconciliation and balancing of its income.

Banking Summary
Credit card payments are processed through WorldPay. Payments for orders processed by our call centre are paid into the Impress Publishing WorldPay account and the funds are transferred at regular intervals.

Online Reporting Dashboard

Introduced during 2013, our new reports dashboard allows you to view all aspects of your campaign live from anywhere via a web browser. An overview page shows products that are low on stock and your most purchased products. You can also view detailed customer information and all orders placed including despatch information.

Cost

Impress Publishing charges in a different way to many other fulfilment houses in that we levy a handling % on the selling price of the products distributed. This varies dependent on the products to be mailed and is negotiated prior to the start of the Christmas campaign. This structure allows you to budget for a campaign effectively; you only pay fulfilment handling on the goods distributed.

Please contact us for a competitive quote.

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Registered Company No. 4362714 | VAT Registered No. GB 783 9135 93
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